{"id":2446,"date":"2026-02-24T14:15:01","date_gmt":"2026-02-24T14:15:01","guid":{"rendered":"https:\/\/www.wealthsolutions.com\/?page_id=2446"},"modified":"2026-02-24T14:25:57","modified_gmt":"2026-02-24T14:25:57","slug":"servicio-de-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/www.wealthsolutions.com\/en\/servicio-de-atencion-al-cliente\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2446\" class=\"elementor elementor-2446\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-318ee00 background-overlay-ws e-flex e-con-boxed e-con e-parent\" data-id=\"318ee00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Aerial-View-Of-Blue-Sea-Water-Surface-Texture30.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_privacy_mode&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-638c514 elementor-widget elementor-widget-heading\" data-id=\"638c514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servicio de Atenci\u00f3n al Cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c39381c e-flex e-con-boxed e-con e-parent\" data-id=\"c39381c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1316f8e elementor-widget elementor-widget-text-editor\" data-id=\"1316f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Servicio de Atenci\u00f3n al Cliente<\/h5><p><span style=\"font-weight: 400;\">De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes.<\/span><\/p><h5>Por carta<\/h5><p><span style=\"font-weight: 400;\">Wealth Solutions A.V. S.A.<\/span><\/p><p><span style=\"font-weight: 400;\">Departamento de Defensa del Cliente.<\/span><\/p><p><span style=\"font-weight: 400;\">C\/ G\u00e9nova, 6 \u2013 2\u00aa planta, 28004 Madrid, Espa\u00f1a<\/span><\/p><p><span style=\"font-weight: 400;\">Espa\u00f1a<\/span><\/p><h5>Por correo electr\u00f3nico<\/h5><p><span style=\"font-weight: 400;\">sac@wealthsolutions.com<\/span><\/p><p><span style=\"font-weight: 400;\">Para m\u00e1s informaci\u00f3n sobre el funcionamiento del Servicio de Defensa del Cliente, puedes consultar nuestro Reglamento de Defensa del Cliente\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">El Servicio de Atenci\u00f3n al Cliente le responder\u00e1 en el plazo m\u00e1ximo de dos meses desde la recepci\u00f3n de su reclamaci\u00f3n por cualquiera de las v\u00edas indicadas.<\/span><\/p><p><span style=\"font-weight: 400;\">Si en el plazo se\u00f1alado no hubiese recibido respuesta o \u00e9sta no fuera satisfactoria podr\u00e1 acudir al Servicio de Reclamaciones de la Comisi\u00f3n Nacional del Mercado de Valores.<\/span><\/p><p><span style=\"font-weight: 400;\">A continuaci\u00f3n, ponemos a su disposici\u00f3n los formularios para hacerlo:<\/span><\/p><p><span style=\"font-weight: 400;\">Formulario para la presentaci\u00f3n de reclamaciones-quejas ante la CNMV<\/span><\/p><p><span style=\"font-weight: 400;\">Formulario para la presentaci\u00f3n de consultas ante la CNMV<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc4bce3 e-flex e-con-boxed e-con e-parent\" data-id=\"bc4bce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a110941 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"a110941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df40900 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"df40900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reglamento de Gesti\u00f3n de informaciones<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd98d2d elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"cd98d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/SGP-Reglamento-de-Gestion-de-Informaciones.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ec1af7 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"1ec1af7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c907a95 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"c907a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulario para la presentaci\u00f3n de reclamaciones-quejas ante la CNMV<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce29859 elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"ce29859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/formulario_reclamaciones_quejas_CNMV.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b8b9c6 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"9b8b9c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f86e69 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8f86e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulario para la presentaci\u00f3n de consultas ante la CNMV<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15ebc2 elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"c15ebc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/formulario_presentacion_consultas_CNMV.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Servicio de Atenci\u00f3n al Cliente Servicio de Atenci\u00f3n al Cliente De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes. Por carta Wealth Solutions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2446","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicio de atenci\u00f3n al cliente - Wealth Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wealthsolutions.com\/en\/servicio-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicio de atenci\u00f3n al cliente - Wealth Solutions\" \/>\n<meta property=\"og:description\" content=\"Servicio de Atenci\u00f3n al Cliente Servicio de Atenci\u00f3n al Cliente De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes. Por carta Wealth Solutions [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wealthsolutions.com\/en\/servicio-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Wealth Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-24T14:25:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wealthsolutions.com\/servicio-de-atencion-al-cliente\/\",\"url\":\"https:\/\/www.wealthsolutions.com\/servicio-de-atencion-al-cliente\/\",\"name\":\"Servicio de atenci\u00f3n al cliente - Wealth Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.wealthsolutions.com\/#website\"},\"datePublished\":\"2026-02-24T14:15:01+00:00\",\"dateModified\":\"2026-02-24T14:25:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.wealthsolutions.com\/servicio-de-atencion-al-cliente\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.wealthsolutions.com\/servicio-de-atencion-al-cliente\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.wealthsolutions.com\/servicio-de-atencion-al-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.wealthsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Servicio de atenci\u00f3n al cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.wealthsolutions.com\/#website\",\"url\":\"https:\/\/www.wealthsolutions.com\/\",\"name\":\"Wealth Solutions\",\"description\":\"En WS guiamos a nuestros clientes en la consecuci\u00f3n de sus objetivos financieros, patrimoniales y familiares\",\"publisher\":{\"@id\":\"https:\/\/www.wealthsolutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.wealthsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.wealthsolutions.com\/#organization\",\"name\":\"Wealth Solutions\",\"url\":\"https:\/\/www.wealthsolutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.wealthsolutions.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.wealthsolutions.com\/wp-content\/uploads\/2025\/11\/logo-wealth_light.svg\",\"contentUrl\":\"https:\/\/www.wealthsolutions.com\/wp-content\/uploads\/2025\/11\/logo-wealth_light.svg\",\"width\":214,\"height\":108,\"caption\":\"Wealth Solutions\"},\"image\":{\"@id\":\"https:\/\/www.wealthsolutions.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Servicio de atenci\u00f3n al cliente - Wealth Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.wealthsolutions.com\/en\/servicio-de-atencion-al-cliente\/","og_locale":"en_US","og_type":"article","og_title":"Servicio de atenci\u00f3n al cliente - Wealth Solutions","og_description":"Servicio de Atenci\u00f3n al Cliente Servicio de Atenci\u00f3n al Cliente De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes. 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