{"id":2446,"date":"2026-02-24T14:15:01","date_gmt":"2026-02-24T14:15:01","guid":{"rendered":"https:\/\/www.wealthsolutions.com\/?page_id=2446"},"modified":"2026-05-18T12:53:14","modified_gmt":"2026-05-18T12:53:14","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.wealthsolutions.com\/en\/servicio-de-atencion-al-cliente\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2446\" class=\"elementor elementor-2446\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-318ee00 background-overlay-ws e-flex e-con-boxed e-con e-parent\" data-id=\"318ee00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Aerial-View-Of-Blue-Sea-Water-Surface-Texture30.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_privacy_mode&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-638c514 elementor-widget elementor-widget-heading\" data-id=\"638c514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c39381c e-flex e-con-boxed e-con e-parent\" data-id=\"c39381c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1316f8e elementor-widget elementor-widget-text-editor\" data-id=\"1316f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Customer Service<\/h5><p><span style=\"font-weight: 400;\">In accordance with regulations on transparency and customer protection in financial services, Wealth Solutions provides its clients with a Customer Service Department (SAC) responsible for attending to and resolving our clients' complaints and claims.<\/span><\/p><h5>By letter<\/h5><p><span style=\"font-weight: 400;\">Wealth Solutions A.V. S.A.<\/span><\/p><p><span style=\"font-weight: 400;\">Customer Department of Defense.<\/span><\/p><p><span style=\"font-weight: 400;\">G\u00e9nova Street, 6 \u2013 2nd floor, 28004 Madrid, Spain<\/span><\/p><p><span style=\"font-weight: 400;\">Spain<\/span><\/p><h5>By email<\/h5><p><span style=\"font-weight: 400;\">sac@wealthsolutions.com<\/span><\/p><p><span style=\"font-weight: 400;\">For more information on how the Customer Defense Service works, you can consult our Customer Defense Regulations.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Customer Service will respond to you within a maximum of two months from the receipt of your complaint through any of the indicated channels.<\/span><\/p><p><span style=\"font-weight: 400;\">If you do not receive a response within the specified period, or if the response is unsatisfactory, you may contact the Complaints Service of the National Securities Market Commission.<\/span><\/p><p><span style=\"font-weight: 400;\">Below, we provide you with the forms to do so:<\/span><\/p><p><span style=\"font-weight: 400;\">Complaint\/Claim Submission Form to the CNMV<\/span><\/p><p><span style=\"font-weight: 400;\">Form for submitting inquiries to the CNMV<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc4bce3 e-flex e-con-boxed e-con e-parent\" data-id=\"bc4bce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a110941 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"a110941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df40900 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"df40900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Information Management Regulations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd98d2d elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"cd98d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/SGP-Reglamento-de-Gestion-de-Informaciones.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ec1af7 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"1ec1af7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c907a95 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"c907a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaint\/Claim Submission Form to the CNMV<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce29859 elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"ce29859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/formulario_reclamaciones_quejas_CNMV.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b8b9c6 e-con-full hover-documentacion e-flex e-con e-child\" data-id=\"9b8b9c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f86e69 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8f86e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Form for submitting inquiries to the CNMV<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15ebc2 elementor-mobile-align-center btn-documentacion elementor-widget elementor-widget-button\" data-id=\"c15ebc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2026\/02\/formulario_presentacion_consultas_CNMV.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"16\" viewbox=\"0 0 7 16\" fill=\"none\"><path d=\"M0.402344 0.322266L6.30427 7.32227L0.402344 15.3485\" stroke=\"#17375E\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Servicio de Atenci\u00f3n al Cliente Servicio de Atenci\u00f3n al Cliente De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes. Por carta Wealth Solutions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2446","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicio de atenci\u00f3n al cliente - Wealth Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wealthsolutions.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicio de atenci\u00f3n al cliente - Wealth Solutions\" \/>\n<meta property=\"og:description\" content=\"Servicio de Atenci\u00f3n al Cliente Servicio de Atenci\u00f3n al Cliente De acuerdo con la normativa sobre transparencia y protecci\u00f3n del cliente de servicios financieros, Wealth Solutions pone a disposici\u00f3n de sus clientes un Servicio de Atenci\u00f3n al Cliente (SAC) encargado de atender y resolver las quejas y reclamaciones de nuestros clientes. 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